A very interesting Der Spiegel article came out today for many reason. It outlines this covert group within the National Security Agency called Tailored Access Operations (TAO) and what their mainstay in terms of Encryption Breaking, Compromising Computers, Spyware, and other Electronic Warfare Capabilities.
What this latest article does for me as the Victim of State, Corporate, and Academia Sponsored, Sanctioned, and Covered Up Crimes of Targeting - has VALIDATED issues that I have already published and documented. In particular - Compromised and or Tampered with Shipments, and long before the Snowden revelations - Cell Phone Tampering via backdoor and 3rd party Illegal access.
I pulled two of several Daily Logs that I began posting onto my Website in order to Legally Document what was taking place, in particular the insidious and almost daily Attacks via the use of Military Grade Weaponized - Domination of the Electromagnetic Spectrum Capabilities. This includes at reduced levels a non lethal method for crowd control. But Cutting Edge National Security Grade Cyber and Telecom aka Warrantless Wiretapping Capabilities, has been a critical component to my Targeting, which I go into Details on. Another issues, which showed up on this latest NSA/TAO Leaked Article is the Interception of Shipments/Deliveries. Whereby, anything you Order/Purchase Online or have Delivered to you, always has some type of Delivery Issues. Mainly Delays, Being Held at some Wrong Location - but what the Der Spiegel Article did was validate for me - what I have long since claimed are - COMPROMISE and TAMPERING with PRODUCT prior to their being delivered.
I also, added a Chat Log with TMobile from 2011 - in reference to a replaced PDA/Cell phone that started doing all sorts of things in the background. In addition to a major issue with GPS TRACKING. The point being - all of this was documented by me for Legal Purposes - to show that these incidents were transpiring against my property, and in order to establish the details of such Criminal Activity. Upon the Snowden Leaks, and other leaks - what they have done was to basically Publish these Top Secret Documents - that Outline - basically what I have long since Outlined and Detailed as the Victim of their Crimes.
Documents Reveal Top NSA Hacking Unit
Electronic Warfare (EW)
EW is defined by DOD as any military action involving the direction or control of electromagnetic spectrum energy to deceive or attack the enemy. High power electromagnetic energy can be used as a tool to overload or disrupt the electrical circuitry of almost any equipment that uses transistors, micro-circuits, or metal wiring. Directed energy weapons amplify, or disrupt, the power of an electromagnetic field by projecting enough energy to overheat and permanently damage circuitry, or jam, overpower, and misdirect the processing in computerized systems. The Electronic Warfare Division of the Army Asymmetric Warfare Office has responsibility for creating electronic warfare policy, and for supporting development of new electromagnetic spectrum concepts that can be translated into equipment and weapons.
and COMPUTER NETWORK EXPLOITATION
Computer Network Exploitation(CNE). CNE is an area of IO that is not yet clearly defined within DOD. Before a crisis develops, DOD seeks to prepare the IO battlespace through intelligence, surveillance, and reconnaissance, and through extensive planning activities. This involves intelligence collection, that in the case of IO, is usually performed through network tools that penetrate adversary systems to gain information about system vulnerabilities, or to make unauthorized copies of important files. Tools used for CNE are similar to those used for computer attack, but configured for intelligence collection rather than system disruption.
What came up were some NAMES they assigned
One of the hackers' key tasks is the offensive infiltration of target computers with so-called implants or with large numbers of Trojans. They've bestowed their spying tools with illustrious monikers like "ANGRY NEIGHBOR," "HOWLERMONKEY" or "WATERWITCH." These names may sound cute, but the tools they describe are both aggressive and effective.
The reason why there was somewhat instant recognition of these Monikers of Spyware names, had to do with their relation to Targeting - in particular those TIs who receive extensive Community and Residential Based Targeting.
This leads to ANGER towards those residential and community neighbors who are involved with Targeting you, along with the fact that the Smear Campaign is designed to Radicalize your neighbors into HATING you the Target. Hence DOUBLE EDGE ANGER -
The Howler Monkey - is something I identify with once again, because I like Monkeys and Monkey Object. As such, that would be something identifiable, and Waterwitch, because it is KNOWN that I like being or living by the Ocean. In all cases, there are identifiable... Very identifiable,.
Here is something else that came up that has already been documented by me, and it has to do with COMPROMISING and TAMPERING with Online Orders/Purchases and their Delivery Process
"Take, for example, when they intercept shipping deliveries. If a target person, agency or company orders a new computer or related accessories, for example, TAO can divert the shipping delivery to its own secret workshops. The NSA calls this method interdiction. At these so-called "load stations," agents carefully open the package in order to load malware onto the electronics, or even install hardware components that can provide backdoor access for the intelligence agencies. All subsequent steps can then be conducted from the comfort of a remote computer.
These minor disruptions in the parcel shipping business rank among the "most productive operations" conducted by the NSA hackers, one top secret document relates in enthusiastic terms. This method, the presentation continues, allows TAO to obtain access to networks "around the world."
Even in the Internet Age, some traditional spying methods continue to live on."
From my own website - about yet another Compromised shipment - and how the process of delays, missed address, held somewhere, then forwarded on - but for me - TOTAL and ABSOLUTE Compromise and/or Tampering with Deliveries.
https://sites.google.com/site/targetedstalkedterrorized/daily-log-9-2
UPDATE: MONDAY, APRIL 30, 2012
Therefore, I should be receiving a call back tomorrow to find out what happened with her request to Corporate - but at the end of the day
1. I still do not KNOW where the ORDER/PACKAGE IS
2. At this point the Package is COMPROMISED which means POSSIBLE TAMPERING WITH prior to REACHING DESTINATION
3. That as such - I AM NOT ONLY NOT - in RECEIPT of MY ORDER/PACKAGE but it is MORE THAN LIKELY TOTALLY COMPROMISED, if not altogether TAMPERED WITH.
This is just another IN A VERY LONG LINE OF ISSUES SINCE TARGETING BEGAN, whereby A PACKAGE is SENT ALL OVER THE PLACE - DOES NOT REACH IT'S DESTINATION OR IS SEVERELY DELAYED AT SOME HUB - BEFORE IT SIMPLY GETS TO ME - Which has SHOWN REPEATEDLY THAT ALL MY ORDER FOR DELIVERY - CONTINUE TO BE MONITORED - LOOKED AT - AND IN SOME CASES - TAMPERED WITH - PRIOR TO RECEIPT -
NOT UNLIKE MY TELECOMMUNICATION BE IT LANDLINES OR CELL PHONE or INTERNET EMAILS ETC - THERE IS CONTINUAL ILLEGAL, CRIMINAL THIRD PARTY INTERFERENCE - AND IN SOME CASES IF NOT MOST - THAT THIRD PARTY IS COMMITTING FRAUD BY POSING AS A LEGITIMATE REPRESENTATIVE OF A LEGAL CORPORATION - FROM WHICH - THE INFORMATION BEING SPEW BY THE CUSTOMER SERVICE REPS - IS ALWAYS WRONG - MEANING - THE TRAINEE' DOESN'T KNOW WHAT THE LITERAL FUCK THEY ARE TALKING ABOUT - AND THEY GET CAUGHT - ALMOST BEFORE THEY CAN FINISH THEIR FUCKING SENTENCES -
I also found another Daily Log that broke down GPS, 3rd Party Tampering, Privacy Invasion, and Backdoor Accessing Cell Phone -
From: ChatTranscripts@T-mobile.com <ChatTranscripts@T-mobile.com>
Subject: Your Transcript
To: jtkuwatani@yahoo.com
Date: Sunday, November 27, 2011, 12:28 PM
You have been connected to _Melissa H.
June Kuwatani: Nokia Astound reception in covered areas -
_Melissa H: Hi June , welcome to T-Mobile live Chat. I’m _Melissa and I will be happy to assist you. Please give me a moment to review your question.
June Kuwatani: TMobile removed my DATA PLAN on my Nokia Astound.
_Melissa H: I will be more than happy to look into this for you, because I want to make sure everything is taken care of.
June Kuwatani: There is now an issue with the ability to GET A SIGNAL -
June Kuwatani: meaning, in fully covered regions - the NOKIA ASTOUND goes COMPLETELY OFFLINE -
_Melissa H: May I ask how long has this been going on?
June Kuwatani: They recently sent a Warrantly Replacement, that I need to take to the TMobile Store to transfer information
June Kuwatani: but this is the OLD PHONE
_Melissa H: Okay, may I ask are you having this issue with the new device? Have you tested it yet?
June Kuwatani: What I need to know from TECHNICAL SUPPORT - is IF they REMOVE the DATA PLAN and NETWORK - is this the REASON - My NOKIA ASTOUND can NO LONGER FIND A CELL SITE -
June Kuwatani: Yes, and it would not boot up - there was no sound - and when it finally did - there was NO NETWORK -
June Kuwatani: meaning - I AM GETTING THE NO NETWORK ICON -
June Kuwatani: at EVERY TURN -
_Melissa H: I am seeing that you do not currently have a data feature on your account, however that would not effect your voice services, you should still be able to make and receive calls and text messages.
June Kuwatani: and this may be DUE TO THE FACT that TMOBILE - removed the DATA PLAN - from the NOKIA ASTOUND - and NOW THE PHONE - be it the OLD ONE or this REPLACEMENT ONE - will NOT or continues to SHOW THE NO NETWORK ICON
June Kuwatani: and Yesterday while out - actually WENT OFFLINE COMPLETELY -
June Kuwatani: DID NOT HAPPEN -
_Melissa H: Okay, thank you.
June Kuwatani: continues to GO OFFLINE - or NO NETWORK -
June Kuwatani: It is as if - once that DATA PLAN was REMOVED - which I did not want to BEGIN WITH - it LITERALLY - AFFECTS the NOKIA ASTOUND -
_Melissa H: May I have you verify that your device is not in Airplane Mode, please?
June Kuwatani: in it's ability - TO WORK -
_Melissa H: From any Home screen, press the Menu key.
Tap Help & Settings.
Tap Settings.
Tap Tone profiles.
Tap any profile other than Offline.
Tap Activate.
June Kuwatani: and what is that supposed to do?
June Kuwatani: it is on NORMAL
_Melissa H: Since the device is showing that it is offline, it may be that the Airplane Mode was accidentally tapped.
June Kuwatani: So, my Question becomes - if the DATA PLAN is DEACTIVATED - why is it AFFECTING -
June Kuwatani: the ability to FIND A NETWORK - and WHY WAS MY PHONE OFFLINE -
June Kuwatani: and then started to work
_Melissa H: The data plan will not effect your phone service.
June Kuwatani: the POINT BEING - there is some type of NETWORK TIE with the DATA PLAN - that I DO NOT WANT - and this NOKIA ASTOUND
June Kuwatani: I beg to DIFFER - SINCE i was watching in REAL TIME - just how MUCH the NOKIA ASTOUND was BEING AFFECTED by it
June Kuwatani: in some of the MOST HEAVILY COVERED AREAS -
June Kuwatani: it TOOK MY PHONE RIGHT DOWN TO OFFLINE -
June Kuwatani: not even NO SIGNAL or NO NETWORK - but COMPLETELY OFF - LINE -
_Melissa H: May I get your state and zip code, please?
June Kuwatani: California
_Melissa H: Thank you.
_Melissa H: From any Home screen, press the Menu key.
Tap Help&Settings.
Tap Settings.
Tap Connectivity.
Tap Network.
Tap Operator selection.
Tap Manual.
Scroll to and tap the desired network.
_Melissa H: May I have you follow these steps, please?
_Melissa H: Just let me know if T-Mobile is not showing up as a options.
June Kuwatani: it is SEARCHING
_Melissa H: Okay, thank you.
June Kuwatani: says - TMOBILE OR ATT - CLICKED ONTO TMOBILE - SAYS - NO NETWORK
June Kuwatani: No Network Operator Found
June Kuwatani: should I try ATT
June Kuwatani: This is NOT the ONLY REGION -
June Kuwatani: I was OUT OF TOWN in Silicon Valley California
June Kuwatani: and it was HIT AND MISS - along with mostly - MY NOKIA ASTOUND BEING TAKEN COMPLETELY OFFLINE -
_Melissa H: I did just check our coverage map and I am seeing there is a open Trouble Ticket for that area. So the tower is currently being worked on by our engineers to resolve any service issue's you may be experiencing at this time.
June Kuwatani: Since that is the MECA for TECHNOLOGY - and a HIGH POPULATION DENSITY -
June Kuwatani: the ATT is NO ACCESS
June Kuwatani: Needless to say - YESTERDAY - showed me that somehow - the NOKIA ASTOUND and DATA SERVICE - which I do not want - has a direct LINK into HOW IT COMMUNICATES WITH THE CELL TOWERS -
_Melissa H: Are you able to use the new device at all?
June Kuwatani: and in my CASE - IT TOOK MY PHONE OFFLINE -
June Kuwatani: No. it does the same thing IT CONTINUES TO SHOW THE NO NETWORK - ICON -
June Kuwatani: Basically, upon receipt of the warranty replacement phone - and putting in the SIM CARD -
June Kuwatani: it TOOK SEVERAL MINUTES to read - then when it finally came up - NO NETWORK -
_Melissa H: Currently I am seeing that there is a outage in that area, and the engineers are working on resolving the issue.
June Kuwatani: But YOU DON'T GET IT - MELISSA H
June Kuwatani: i was OUT OF TOWN YESTERDAY -
June Kuwatani: when the NO NETWORK - and OFFLINE MODE TRANSPRIED -
June Kuwatani: it was WORSE THAN YOUR SO CALLED - OUTAGE - here RIGHT NOW -
_Melissa H: I fully understand.
June Kuwatani: MY PHONE WAS TAKEN COMPLETELY - OFFLINE -
June Kuwatani: I traveled from HYW 17, TO 280, TO 680 - NORTH - ALL INTERCHANGED WITHIN A FEW MILES OF EACH OTHER -
June Kuwatani: AND For that ENTIRE STRETCH - my PHONE WAS OFFLINE -
June Kuwatani: but the person I was traveling with NO PROBLEM -
June Kuwatani: so what are you saying - IN SAN JOSE, CA - IN SARATOGA, CA - IN MOUNTAIN VIEW, CA - IN PALO ALTO CA, IN FREMONT CA - ETC
June Kuwatani: THAT TOO WAS ALL DOWN -
_Melissa H: From what I can tell your device is putting itself into the Airplane Mode, that is the only thing that would cause the device to go offline. Also with there being a outage in your area that is going to cause some additional issue's with the service. The best thing I can suggest would be stopping by a T-Mobile location to have them set up your new device for you.
June Kuwatani: ONCE - AGAIN -
June Kuwatani: I WAS NOT
June Kuwatani: I REPEAT - NOT
June Kuwatani: IN THIS AREA - YESTERDAY -
June Kuwatani: WHAT PART OF THAT ARE YOU NOT - GRASPING - MELISSA H
June Kuwatani: In addition - HOW IS MY PHONE - GOING INTO AIRPLANE MODE - BY ITSELF -
June Kuwatani: MELISSA
June Kuwatani: I DON'T EVEN KNOW WHERE THE HELL - THAT FUNCTION IS
June Kuwatani: IN ADDITION -
June Kuwatani: WHY IS THE GPS - GOING ON - WHEN I ALSO DON'T EVEN KNOW WHERE THE HELL THAT FUNCTION IS
June Kuwatani: AND I CAN'T TURN IT OFF - SINCE - I HAVE NOT TURNED IT ON TO BEGIN WITH -
_Melissa H: I know where you are coming from, and I am telling you that it may be the device itself that is causing the issue if you would like we can complete a master reset on the device, but since you already have a replacement I would suggest having that device set up.
June Kuwatani: ARE YOU SAYING - MY PHONE HAS BEEN HACKED -
June Kuwatani: WHATEVER -
June Kuwatani: You were of NO HELP -
June Kuwatani: because TELLING ME MY PHONE IS DEFAULTING TO AIRPLANE MODE is NOT THE ANSWER -
June Kuwatani: in addition - WHY DOES MY PHONE KEEP DEFAULTING TO GPS -
June Kuwatani: when I do not use it - have no idea where the HELL - the ON/OFF SWITCH IS
June Kuwatani: AND why - IT GOES ON AND OFF - as IF SOMEONE IS TURING IT ON AND OFF - WITHOUT MY EVEN TOUCHING MY OWN - FRIGGIN PHONE
_Melissa H: If you would like we can complete a master reset on the device to help with any software issue's it is having, I can only provide you with the information I have on this issue.
June Kuwatani: NO RESET - will TAKE IT TO TMOBILE
June Kuwatani: ONE MORE QUESTION -
June Kuwatani: HOW DO YOU DEACTIVATE THE GPS MODE
_Melissa H: Is it showing Telenav or another GPS application?
June Kuwatani: it is the GPS ICON - how the heck do i know which one it is
June Kuwatani: everytime i press it - it says GPS -
June Kuwatani: and IT HAD BETTER NOT - be TELENAV - because that is MAP - right -
June Kuwatani: I am NOT USING any of these DATA PLANS - THEREFORE - do NOT WANT any of them TO JUST START WORKING ON THEIR OWN -
June Kuwatani: .
June Kuwatani: .
_Melissa H: I am looking for some steps on how to turn this feature off.
June Kuwatani: This REEKS OF HACKING -
June Kuwatani: whereby - MY PHONE is being ALTERED - without MY DOING ANYTHING -
June Kuwatani: and THIS IS NOT ACCEPTABLE -
_Melissa H: I fully understand, right now I am not seeing anything on the GPS application in our system. From the Homescreen, if you press the menu key it should pull up a list of all your applications. I would check to see if your GPS applications to verify they are turned off. Just select the application and should be able to adjust the settings as well as turn it on or off.
June Kuwatani: LOOK - ANSWER THE QUESTION
June Kuwatani: HOW THE HELL DO YOU DISABLE THE FRIGGIN GPS
June Kuwatani: IS THAT SO HARD FOR YOU TO ANSWER - MELISSA H
June Kuwatani: IT'S A REAL SIMPLY QUESTION
June Kuwatani: NOW ANSWER IT - AND IF YOU CANNOT - GET SOMEONE WHO CAN....
_Melissa H: Unfortunately we do not have any steps on how to turn off the feature I have checked our systems.
June Kuwatani: THEN FIND SOMEONE WHO CAN ANSWER THAT QUESTION -
June Kuwatani: I HAVE THE RIGHT - NOT TO HAVE THE GPS ON MY PHONE -
June Kuwatani: AND UNTIL THAT LAW IS PASSED - YOU BET YOUR ASS - I WANT THAT DAMN SETTING TURN THE HELL OFF -
June Kuwatani: NOW - GET SOMEONE WHO CAN ANSWER THAT QUESTION -
June Kuwatani: ON HOW TO DISABLE THE GPS - MODE - THAT KEEPS GOING ON - AS IF SOMEONE - IS TURNING IT ON AND OFF AT WILL -
June Kuwatani: ONCE AGAIN - GET SOMEONE WHO KNOWS HOW TO DEAL WITH DISABLING THE GPS -
June Kuwatani: THERE ARE NO GREY AREAS - HERE MELISSA -
June Kuwatani: YOU ALONG WITH ANYONE ELSE - DO NOT HAVE THE LEGAL RIGHTS - TO TRACK ME - AT ANYTIME - WITHOUT MY CONSENT
June Kuwatani: GOT IT -
June Kuwatani: AND IF YOU CANNOT ANSWER THAT QUESTION - THEN GET SOMEONE WHO CAN -
_Melissa H: I apologize about the wait, I am having someone else assist us with the issue as well.
_Melissa H: Okay, we checked into this further and unfortunately with this device there is no way to manually turn the GPS feature on and off.
June Kuwatani: Then WE HAVE A HUGE PROBLEM - DON'T WE -
June Kuwatani: a HUGE PRIVACY ISSUE - AND A COMPLETE VIOLATION OF CONSTITUTIONAL RIGHTS AND LIBERTIES - IN REFERENCE TO THIS PRIVACY ISSUE - DON'T WE?
June Kuwatani: THAT WAS HAVE A HUGE LEGAL ISSUES IF TMOBILE IS SIMPLY PLACING GPS TRACKING - INTO THEIR CELL PHONES - AND TURNING IT ON AND OFF AT WILL - AND VIOLATING THE RIGHTS - OF THEIR CUSTOMERS - AND THEIR RIGHTS TO PRIVACY -
June Kuwatani: NOT TO MENTION - DUE PROCESS -
June Kuwatani: SEARCH AND SEIZURES -
_Melissa H: I fully understand, if you would like to write a formal complaint about this feature I can get you our Customer Relations mailing address, but as far as the device I have provided all the steps on resolving this issue.
June Kuwatani: NO WHAT I WANT IS MY GRAVITY T - BACK -
June Kuwatani: I am SICK AND TIRED OF THESE CONSTITUTIONAL RIGHTS VIOLATION ON THE PART OF TELECOMS who BEND OVER whenever they are TOLD -
_Melissa H: If you still have that device you would be able to use it, all you have to do is put your SIM card into that device.
June Kuwatani: THIS IS A HUGE ISSUE AND THE RIGHTS OF CUSTOMERS TO CONTROL - WHAT THEY WANT DONE ON THEIR PHONES -
June Kuwatani: that was the DAMAGED PHONE - THAT WAS REPLACED BY THIS PIECE OF CRAP -= NOKIA ASTOUND
June Kuwatani: IT MUST BE SUCH A BAD PHONE - THAT IS WHY - YOU ARE NOT LONGER SELLING IT -
June Kuwatani: WHAT I WANT IS A WORKING GRAVITY T -
June Kuwatani: THAT HAS NOT DATA PLAN -
June Kuwatani: AND THAT WAS WHAT WAS SUPPOSED TO BE REPLACED TO BEGIN WITH -
June Kuwatani: these ARE WARRANTY REPLACEMENT -
_Melissa H: If you no longer have that device we would not be able to use it. The best thing I can suggest would be using the new Nokia that we have sent you.
June Kuwatani: but HOW DARE you TELL ME AT TMOBILE that there is NO MANUAL WAY FOR THE CUSTOMER TO TURN OFF THE GPS TRACKING - AND THAT YOU AT TMOBILE CAN SIMPLY ACTIVATE IT WHENEVER YOU WANT -
June Kuwatani: and I HAVE TO LOOK AT MY SCREEN AND SEE SOMEONE IS USING IT TO TRACK ME -
June Kuwatani: THE BOTTOM LINE MELISSA - TURN OFF THE GPS -
June Kuwatani: THE BOTTOM LINE - WHO THE HELL DO ANY OF YOU THINK YOU ARE - TURNING ON THE GPS AND THEN OFF THE GPS - WHENEVER YOU WANT -
June Kuwatani: WITHOUT MY PERMISSION - WITHOUT MY CONSENT - WITHOUT MY AUTHORIZATION - WITHOUT TMOBILE HAVING LEGAL RIGHTS OR COURT ORDERS -
_Melissa H: We do not have the ability to control this feature from our end, I have provided accurate information about all of your concerns today, if you have no further concerns I will have to dismiss this chat.
June Kuwatani: THIS IS TOTAL - VIOLATION WITHOUT COURT ORDERS ON THE PART OF TMOBILE - THIS IS A TOTAL VIOLATION OF RIGHTS AND LIBERTIES - BY TMOBILE - WHO SELLS PHONES TO CUSTOMERS -
June Kuwatani: AND TELLS THEM - THEY CAN TURN ON AND OFF - THE GPS WHENEVER THEY WANT -
June Kuwatani: No, what you have done was VIOLATED MY RIGHTS AND LIBERTIES - and IF THIS PHONE DOES NOT HAVE THAT FEATURE - THEN YOU FIND ONE THAT DOES - LIKE MY ORIGINAL GRAVITY T
June Kuwatani: but THAT'S NOT TRUE - TMOBILE - DID NOT TELL THEIR CUSTOMERS THAT THEY CAN BE SPIED UPON - WHENEVER THE COMPANY WANTS - OR THAT SOME THIRD PARTY CAN ACTIVATE THE GPS TRACKING ON A CUSTOMERS PHONE -WITHOUT THEIR CONSENT -
June Kuwatani: AND HAD THIS ICON NOT APPEARED - I WOULD NOT KNOW JUST HOW MANY TIMES - THIS FEATURES CONTINUES TO GO ON - WITHOUT MY ACTIVATING IT -
June Kuwatani: SO - DON'T GIVE ME - WE ARE SORRY -
June Kuwatani: YOU GIVE ME RESULTS
_Melissa H: I regret that you feel that way June, however, we have provided you all relevant information as it pertains to this issue. If you would like to write a formal complaint you may contact our Customer Relations team at this mailing address:
T-Mobile Wireless
P.O. Box 37380
Albuquerque, NM 87176-7380
June Kuwatani: NO MELISSA YOU HAVE NOT PROVIDED ME WITH ANYTHING OTHER THAN TO TELL ME THAT TMOBILE - IS TRACKING THEIR CUSTOMERS WITHOUT THEIR CONSENT -
June Kuwatani: NO MELISSA - WHAT YOU HAVE TOLD ME WAS THAT TMOBILE SELLS CELL PHONES THAT DO NOT GIVE THE RIGHTS TO THE CUSTOMER TO TURN OFF - THE GPS TRACKING ]
June Kuwatani: NO MELISSA - THE ONLY THING YOU HAVE DONE - WAS FAIL TO PROVIDE CUSTOMER SERVICE -
June Kuwatani: AND TO TELL ME THAT I AM STUCK WITH A PHONE THAT I CANNOT TURN OFF THE GPS TRACKING - GOES BEYOND EGREGIOUS
June Kuwatani: INTO THE REALMS OF WHO THE HELL DO YOU THINK YOU ARE -
June Kuwatani: WHAT I WANT - NO WHAT I DEMAND IS A CELL PHONE - THAT I HAVE THE ABILITY TO DISABLE GPS TRACKING - PERIOD -
June Kuwatani: NOW YOU FIND ONE THAT DOES THIS -
_Melissa H: We do not have the ability to control this feature from our end, we do not have the access to track the location of your phone unless you are using the mobile security feature provided through Asurion and this feature is strictly to track your device if it is lost.
June Kuwatani: I DON'T USE ANY OF THE FEATURES - OTHER THAN TO TURN ON THE PHONE AND TO USE IT
June Kuwatani: so what ARE YOU SAYING - TMOBILE SELLS CELL PHONES - to THEIR CUSTOMERS that THEY DON'T EVEN HAVE THE ABILITY TO TURN OFF THE GPS FEATURES -
June Kuwatani: that TMOBILE WOULD COMPROMISE THE SAFETY AND SECURITY OF THEIR CUSTOMERS -
June Kuwatani: AND THEIR LOCATIONS -
June Kuwatani: BECAUSE SOMEONE CAN TURN ON THE GPS AND TRACK WHEREVER THE CUSTOMER IS GOING
June Kuwatani: THAT YOU HAVE JUST STATED THAT BECAUSE YOU LACK THIS ABILITY TO DEACTIVATE THE GPS AT TMOBILE - IF SOME KILLER OR SOME ROBBER - HACKED MY PHONE - AND DECIDED TO ATTACK ME -
_Melissa H: I fully understand, but this device does not have the ability to manually turn on or off the GPS feature. Again I have provided you all of the information on this concern.
June Kuwatani: YOU HAVE COMPROMISED MY SAFETY, SECURITY AND LIFE -
June Kuwatani: BECAUSE TMOBILE - DOESN'T KNOW HOW A CUSTOMER CAN TURN OFF THIS ILLEGAL GPS TRACKIGN
June Kuwatani: TRACKING FROM THEIR OWN CELL PHONE
June Kuwatani: as such -= YOU PLACE THE LIVES OF ALL - CUSTOMERS - in DANGER -
June Kuwatani: if THE CUSTOMER IS NOT ABLE TO PROTECT THEIR SECURITY AND SAFETY - by SIMPLY DEACTIVATING THE GPS TRACKING DEVICE FROM THEIR OWN PHONE -
June Kuwatani: So, once again - WHAT PHONES CAN DEACTIVATE GPS TRACKING -
June Kuwatani: it's a REAL SIMPLY PREMISE -
_Melissa H: I understand your concern June, however, we are unable to perform this for you. I have provided all relevant information for this issue for you. Is there anything else we can assist you with?
June Kuwatani: NO YOU HAVE NOT - YOU WANT ME TO WRITE A LETTER -
June Kuwatani: I WANT A PHONE THAT I CAN CONTROL - MY RIGHTS TO TURN OFF - AND DEACTIVATE ANYONE FROM TRACKING ME VIA GPS WITHOUT MY CONSENT -
June Kuwatani: WITHOUT MY AUTHORIZATION - AND AGAINST MY WISHES AND WANTS -
June Kuwatani: IT'S A REAL SIMPLY - REQUEST -
June Kuwatani: NO ONE HAS THE RIGHT TO TURN ON AND OFF MY CELL PHONE GPS - TO TRACK ME GOING ANYWHERE - PERIOD
June Kuwatani: IF THE NOKIA ASTOUND CANNOT DO THIS -
_Melissa H: The abiility of GPS tracking is in all cell phones, we would not be able to offer you a device that is not capable of being tracked by GPS. This is a requirement of the FCC.
June Kuwatani: THEN TMOBILE - NEEDS TO GIVE ME BACK MY GRAVITY T - A WORKING GRAVITY T - OR ONE THAT CAN - DEACTIVATE THE GPS TRACKING -
June Kuwatani: IF TMOBILE DOES NOT HAVE A COURT ORDER THAT THEY CAN SHOW ME -
June Kuwatani: THAT STATES - THEY HAVE THE RIGHT TO TURN ON MY GPS - WHENEVER THEY WANT -
June Kuwatani: THEN WE HAVE A HUGE PROBLEM -
June Kuwatani: the REQUIREMENT IS NOT RELEVANT - THE ABILITY TO TURN IT OFF IS -
_Melissa H: You may look over the terms and conditions at T-Mobile.com.
June Kuwatani: LOOK - I HAVE THE RIGHT TO DEACTIVATE THE GPS -
June Kuwatani: it may be required to be in phones - BUT NO ONE HAS THE RIGHTS WITHOUT A COURT ORDER TO JUST USE IT WHENEVER THEY WANT - TO INCLUDE THE UNITED STATES GOVERNMENT -
June Kuwatani: BOTTOM LINE - I HAVE THE RIGHT TO DEACTIVATE THE GPS FEATURE -
June Kuwatani: and I HAVE A RIGHT TO KNOW WHO IS TURNING IT ON AND OFF IF I AM NOT -
_Melissa H: I understand where you are coming from, but if you want to dispute this you would have to contact our Customer Relations team.
June Kuwatani: THEREFORE - DON'T GIVE ME THE TERMS AND CONDITIONS
June Kuwatani: NO. MELISSA - YOU DON'T UNDERSTAND SQUAT -
June Kuwatani: AND IF SOMEONE IS TURNING ON MY GPS FEATURE - WITHOUT MY CONSENT - THEN TMOBILE - HAS ALLOWED EITHER THEMSELVES OR A THIRD PARTY - TO
June Kuwatani: USE MY CELL PHONE WITHOUT MY CONSET -
June Kuwatani: CONSENT =
June Kuwatani: GET IT - MELISSA
June Kuwatani: THAT GPS FEATURE CONTINUES TO BE TURNED ON -
June Kuwatani: WITHOUT MY DOING ANYTHING - THAT MEANS - SOMEONE -= IS TRACKING MY LOCATIONS
June Kuwatani: THAT MEANS - SOMEONE IS GOING INTO MY CELL PHONE - THAT IS NOT ME -=
June Kuwatani: FROM THE BACKGROUND - AND ACTIVATING MY GPS -
June Kuwatani: NO ONE HAS THE RIGHTS TO DO THIS -
June Kuwatani: AT NO TIME - FOR ANY RASON
June Kuwatani: REASONS
_Melissa H: We do not have the ability to control that feature on your device, we have provided you all the accurate information on this feature, and we have provide you with the next step, if you wish to dispute this you would have to contact our Customer Relations team, there is nothing further we can do for this issue.
June Kuwatani: AS SUCH - THE NEXT LEGAL QUESTION BECOMES - WHO IS TURNING ON MY GPS FEATURE - THAT SHOWS UP IN THE ICON BOX -
June Kuwatani: THAT IS - USING IT - TO TRACK ME -
June Kuwatani: THAT IS A LEGAL TECHNICAL QUESTIONS
June Kuwatani: WHO IS TURNING ON THE GPS FEATURE ON MY PHONE -
June Kuwatani: FROM THE BACKGROUND - AND TRACKING MY MOVEMENTS
June Kuwatani: AND WHAT GIVES TMOBILE OR ANY OTHER THIRD PARTY THE LEGAL RIGHTS TO GO INTO MY CELL PHONE AND ACTIVATE THE GPS FEATURES -
June Kuwatani: GET ME MANAGMENT -
June Kuwatani: TELL ME, MELISSA - DO YOU JUST COPY AND PASTE TEXT INTO THE BOX - AS YOUR ANSWERS -
June Kuwatani: ARE YOU THAT INCAPABLE OF ACTUALLY ANSWERING A NON PROVIDED ANSWER THAT COMES OUT OF THE TMOBILE TALKING POINT SCRIPT
June Kuwatani: YOU HAVE ANSWERED NOTHING -
June Kuwatani: OTHER THAN TO TELL ME THAT I NEED TO WRITE LETTERS - WHY DON'T YOU WRITE LETTERS AND HAVE THEM GET BACK TO ME -
_Melissa H: I will be more then happy to get you to a member of our management team, please allow me 1-2 minutes to get you transferred.
_Jennifer D has entered the session.
June Kuwatani: BETTER YET WHY DON'T YOU COPY THIS TEXT AND SEND IT TO THE EXECUTIVE OFFICES OF TMOBILE TO FIND OUT HOW THEY CAN ANSWER THIS LEGAL QUESTION
June Kuwatani: BECAUSE I WILL BE DOING THE SAME - WHICH IS TO POST THIS ENTIRE TEXT - TO SHOW HOW TMOBILE TREATS THEIR CUSTOMERS BY ASKING THEM TO CONTINUE TO WRITE LETTERS
_Jennifer D: Hi June, I understand that you wanted to speak with a member of management.
_Melissa H has left the session.
June Kuwatani: AS OPPOSED TO RESOLVING THE ISSUE OF PRIVACY INVASION - AND ARBITRARY ACTIVATION OF MY GPS ON MY PRIVATE CELL PHONE
_Jennifer D: I'd be more than happy to assist you, please allow me a few moments to review the session.
_Jennifer D: I understand that you are concerned with your gps being enabled without your consent.
_Jennifer D: I do understand your concern however I do see that you have already been given all of the information that we have regarding this issue.
June Kuwatani: No, you have not answered WHO IS TURNING ON MY GPS
_Jennifer D: If you with to write in a complaint to our customer relations department you can, I see that you have already been given the address.
_Jennifer D: It is auto enabled on your device.
_Jennifer D: There isn't someone specifically turning it on or off.
June Kuwatani: You have NOT ANSWERED which PHONES have the ability to DEACTIVATE GPS TRACKING
June Kuwatani: DON'T GIVE ME THE TALKING POINTS - JENNIFER
_Jennifer D: We have a few phones that you can manually turn off.
_Jennifer D: What type of phone were you looking for?
June Kuwatani: I AM NOT PURCHASING ANOTHER PHONE
June Kuwatani: i originally purchased a GRAVITY T
June Kuwatani: this NOKIA ASTOUND - was a WARRANTY REPLACEMENT - because they SAID THEY DID NOT HAVE ANY MORE GRAVITY T;S
June Kuwatani: THE GRAVITY T - did not have a DATA SERVICE PLAN and WORKED FOR ME BECASUE ALL I NEEDED WAS TALK AND TEXT
_Jennifer D: Okay, I understand.
June Kuwatani: and I also believe it had the ABILITY TO MANUALLY TURN OFF THE GPS
June Kuwatani: in addition - YOU HAVE NOT ANSWERED - WHO KEEPS ACTIVATING MY GPS
June Kuwatani: MEANING - THE ICON CONTINUES TO SHOW UP -
_Jennifer D: I'm assuming that you no longer have your Gravity T, correct?
June Kuwatani: as IF IT HAS TO BE ACTIVATED FROM SOME OTHER END -
_Jennifer D: I've already answered your question.
_Jennifer D: As previously stated, it is AUTO ENABLED.
June Kuwatani: NO - YOU HAVE NOT - WHAT IS AUTO ENABLED -
_Jennifer D: There's not a person activating it.
June Kuwatani: THE GPS ICON DOES NOT SHOW UP ALL THE TIME - ONLY WHEN SOMEONE IS ACTUALLY TRACKING
June Kuwatani: then the ICON WOULD BE ON - ALL THE TIME - JENNIFER -
June Kuwatani: but it is NOT
June Kuwatani: The ICON GOES ON WHEN SOMEONE IS TRACKING -
_Jennifer D: It will auto connect to our satellites when it has the connection.
June Kuwatani: auto enabled is NOT the same -
June Kuwatani: As BEING USED -
June Kuwatani: the ICON ONLY GOES ON PERIODICALLY - meaning - it may be AUTO ENABLED but is NOT AUTO USED -
June Kuwatani: I have a BROKEN GRAVITY T
June Kuwatani: that was SUPPOSED TO BE REPLACED -
_Jennifer D: When you see the icon on, doesn't mean that someone is using it to track you.
June Kuwatani: and I was told not to return it - due to this NOKIA ASTOUND
_Jennifer D: We don't have a way to do that.
_Jennifer D: So you still have the Gravity?
June Kuwatani: the POINT BEING - the GRAVITY T - is NOT OPERABLE because it was the REPLACEMENT PHONE
June Kuwatani: I have a phone that doesn't work - that TMOBILE did not want back
_Jennifer D: I thought that you said the Astound was the replacement phone?
June Kuwatani: had something to do with the NOKIA ASOUND DELIVERY
June Kuwatani: it did not come from the WAREHOUSE with the RETURN BOX -
June Kuwatani: THE GRAVITY T - WAS THE ORIGINAL PHONE -
June Kuwatani: they sent another GRAVITY T - that was NOT WORKING - the STORE HAD ME SEND THAT REPLACEMENT BACK
June Kuwatani: then THEY NO LONGER HAD ANYMORE GRAVITY T'S TO GIVE ME -
_Jennifer D: But you still have the original?
June Kuwatani: so they SAID TAKE THIS ONE - it's about the SAME -
June Kuwatani: the ORIGINAL DOES NOT WORK - GET IT JENNIFER -
June Kuwatani: TMOBILE TOLD ME TO KEEP IT -
June Kuwatani: DID NOT SEND ME ANOTHER RETURN BOX
June Kuwatani: SO - DON'T TRY TO GET YOURSELVES OFF THE HOOK AT TMOBILE
_Jennifer D: Can you give me the IMEI from the original phone, please?
June Kuwatani: I WAS TOLD NOT TO RETURN THAT PHONE - BECAUSE OF THIS NOKIA ASOUND
June Kuwatani: NO
June Kuwatani: I DON'T HAVE IT AVAILABLE
_Jennifer D: Than I cannot help you with getting a different phone.
June Kuwatani: WHY IS THAT JENNIFER?
June Kuwatani: IT WAS NOT MY FAULT -
June Kuwatani: IF YOUR SERVICE REPS TOLD ME NOT TO RETURN THE GRAVITY T
June Kuwatani: THAT WAS THE ORIGINAL PHONE -
_Jennifer D: Because if you can confirm with me the IMEI I can possibly replace it with a different device that you can disable the gps.
June Kuwatani: THAT IS NOT MY PROBLEM
_Jennifer D: If you're not willing to work with me than I cannot help you.
June Kuwatani: i don't know what that is
June Kuwatani: r u talking about the nokia or the gravity t
_Jennifer D: The Gravity T.
June Kuwatani: I don't have it
June Kuwatani: you should have that info in your records
June Kuwatani: but it was my original phone
June Kuwatani: because the replacement was broken per the tmobile store
_Jennifer D: Right, do you not have it at all?
June Kuwatani: and they put it back in the box and had me return it
June Kuwatani: NO -
_Jennifer D: I thought that you had it but it was broken?
June Kuwatani: so - you will need to go all the way back to the original gravity t - since that is the phone that TMOBILE no longer wanted -
June Kuwatani: it's stored somewhere -
_Jennifer D: If you don't have the phone anymore, I can't do an exchange for it.
June Kuwatani: I CAN'T GET TO IT - JENNIFER
_Jennifer D: Once you have the device and can provide us with the IMEI than we can work with you.
June Kuwatani: and IF YOU WANT THAT IMEI NUMBER - GO TO YOUR FILES - SINCE YOU HAVE MY RECORDS
_Jennifer D: I can notate this in your memos.
_Jennifer D: We need you to have the replacement in order to send it back once the new phone comes.
_Jennifer D: You would have to return the Nokia as well afterwards.
June Kuwatani: ARE YOU ATTEMPTING TO ENTRAP ME JENNIFER - BECAUSE IT WILL NOT WORK
June Kuwatani: I WAS SENT AS A WARRANTLY REPLACEMENT A NOKIA ASOUND -
June Kuwatani: SINCE IT WAS SOME TYPE OF NEW PHONE - THEY PLACED AN ORDER AS OPPOSED TO SOME WARRANTY REPLACEMENT -
June Kuwatani: THIS WAS ALL DONE ON TMOBILE'S END
June Kuwatani: NOT MINE -
June Kuwatani: UPON ASKING WHAT I SHOULD DO - WITH THE ORIGINAL GRAVITY T - I WAS TOLD NOT TO WORRY ABOUT IT -
June Kuwatani: IF YOU THINK FOR ONE SECOND YOU ARE GOING TO ATTEMPT TO STATE THAT SOMEHOW - I DID NOT RETURN A PHONE TO TMOBILE YOU ARE SORELY AND FRADULANTLY MISTAKEN
_Jennifer D: I understand what you're saying.
June Kuwatani: THERE WAS NO RETURN BOX
June Kuwatani: YOU GOT IT -
June Kuwatani: THE NOKIA ASOUND DID NOT COME FROM THE WARRANTY SHOP -
June Kuwatani: THEY DID NOT HAVE ANY MORE GRAVITY T'S AT THE WARRANTLY SHOP
June Kuwatani: GET IT -
June Kuwatani: SO AS A COMPROMISE - THEY SAID TAKE THIS PHONE - WHICH IS SIMILAR -
June Kuwatani: DON;'T EVE TRY - JENNIFER -
June Kuwatani: DO NOT EVEN TRY TO ENTRAP BASED ON TMOBILES LIES - OR ALTERATIONS OF NARRATIVES
June Kuwatani: THE WAREHOUSE FOR WARRANTY REPLACEMENT DID NOT HAVE MY GRAVITY T
June Kuwatani: GET IT -
June Kuwatani: TMOBILE SAID - WE HAVE THE NOKIA ASTOUND AS THE REPLACEMENT -
June Kuwatani: it is an EVEN EXCHANGE -
June Kuwatani: TMobile will TAKE CARE OF EVERYTHING FROM THEIR END -
_Jennifer D: Okay and that's when you didn't receive a box to return it?
June Kuwatani: so - HOW DARE YOU - even THINK TO TELL ME - ABOUT THIS GRAVITY T
_Jennifer D: June, we are just trying to help you.
June Kuwatani: that was NOT RETURNED - TMOBILE TOLD ME NOT TO -
_Jennifer D: Your cooperation would be appreciated.
June Kuwatani: NO - YOU ARE TRYING TO STATE THAT AS A CUSTOMER I DID NOT RETURN THE PHONE - which is BULLSHIT - TMOBILE WAS ASKED WHAT I SHOULD DO WITH THE GRAVITY T - AND I WAS TOLD - KEEP IT - SINCE IT' DOESN;'T WORK ANYWAY
June Kuwatani: THERE WOULD NOT BE A RETURN BOX - BECAUSE IT WAS NOT BEING SHIPPED FRM THE SAME LOCAL -
June Kuwatani: no - YOUR AUTHENTICITY WOULD BE -
June Kuwatani: and TMOBILE REPS LOOKING FOR SOME EXCUSE TO ABSOLVE TMOBILE FOR THEIR OWN - INTERNAL LACK OF COMMUNICATION - ETC
_Jennifer D: I understand that we didn't have your Gravity T to replace the device with.
_Jennifer D: I regret that inconvenience.
_Jennifer D: If you aren't happy with the device that you have now, the only option would be to do an upgrade.
June Kuwatani: I AM NOT SPENDING ANOTHER DIME - FOR ANOTHER PHONE - OR ANOTHER CONTRACT -
June Kuwatani: THE POINT BEING -
June Kuwatani: THAT'S NOT AN OPTION -
_Jennifer D: Unfortunately there's nothing else at this point that we can do.
June Kuwatani: and the MORE ADVANCED THE PHONE the LESS LIKLEY -
June Kuwatani: the ability TO disable the GPS
_Jennifer D: If there's nothing else besides this issue that I can help you with, I'll have to disconnect the chat.
June Kuwatani: no - what you did was ATTEMPT TO PLACE THE BURDEN AND BLAME UPON THE CUSTOMER -
June Kuwatani: what TMOBILE and THEIR REPS have done WAS SELL PHONES that CAN TRACK WITHOUT THEIR CONSENT
_Jennifer D: I regret that we couldn't resolve your issue.
June Kuwatani: YES - GET ME SOMEONE ABOVE YOU
June Kuwatani: what you WANTED AND DID JENNIFER - was TO BASICALLY - ATTEMPT TO SET UP A CUSTOMER - WHEN YOUR OWN FILES SHOW - THAT THE ASTOUND DID NOT COME FROM THE WARRANTY WAREHOUSE
June Kuwatani: WHAT YOUR RECORDS SHOW - IS THAT - THERE WOULD BE NO WAY TO RETURN THE PHONE -
June Kuwatani: WHAT YOU HAVE DONE JENNIFER WAS MADE A LOUSY ATTEMPT TO PLACE BURDEN AND BLAME UPON A CUSTOMER WHO SIMPLY WANTS A PHONE - THAT CAN TURN OFF THE GPS TRACKING
June Kuwatani: IF MY GRAVITY T - WAS ABLE TO DO THIS - THEN YOU HAVE BASICALLY ATTEMPTED TO NO PROVIDE ME WITH INFORMATION
June Kuwatani: NOT
June Kuwatani: You have ANSWERED NOTHING - other than TO ATTEMPT TO ACCUSE ME 0- OF HAVING NOT RETURNED A BROKEN PHONE - WHICH I WAS TOLD TO KEEP -
_Jennifer D: I was trying to work something out with you to get you a replacement for it.
June Kuwatani: THEREFOR E- THE ONLY THING YOU HAVE ACTUALLY DONE - JENNIFER D - WAS TO ACCUSE THE CUSTOMER OF HAVING DONE SOMETHING - THAT THEY DID NOT DO -
_Jennifer D: For a differerent phone, that is why I was asking if you still had it because that was something that we could possibly do.
_Jennifer D: I do understand what you are asking, however once you accepted the alternate exchange that is the only device we can support for warranty process.
June Kuwatani: WHAT YOU HAVE DONE JENNIFER D - WAS TO ATTEMPT TO USE IT AS SOME TYPE OF MEANS BY WHICH TO SAY - THE CUSTOMER - AS IN MYSELF - WHO FOLLOWED THE INSTRUCTION FROM TMOBILE OFFICES - THAT TMOBILE MANAGEMENT
June Kuwatani: IS NO ATTEMPTING TO USE AS SOME TYPE OF ISSUE NOT TO HELP -
_Jennifer D: Since this is not defect with the device we can not exchange the phone for your concerns with the GPS.
June Kuwatani: WHAT YOU JENNIFER D HAVE DONE WAS NOT TO PROVIDE ME WITH ANYTHING OTHER THAN TO ACCUSE ME -0 OR TO TELL ME TO PURCHASE ANOTHER PHONE -
_Jennifer D: The only option is to purchase an alternate device if you are not satisfied with the Astound.
June Kuwatani: WHAT YOU NEVER HAVE DONE JENNIFER D - WAS TO PROVIDE ME WITH THE NAMES OF THE PHONES THAT CAN DO THIS
_Jennifer D: I also asked you what phones you were interested in and I can provide you with that information.
June Kuwatani: I WANT MY GRAVITY T -
June Kuwatani: that' is what I ALWAYS WANTED - WAS A WARRANTY REPLACMEMENT OF MY GRAVITY T
June Kuwatani: that's what WAS SUPPOSED TO BE DONE IN MAY, 2011
June Kuwatani: not a DATA PLAN - WHICH I HAVE BEEN CHARGED FOR - FOR MOTHS
June Kuwatani: MONTHS
_Jennifer D: With out the device available for exchange the only way to get the Gravity T is to purchase a new one
June Kuwatani: NOT A PHONE THAT TURNS ON THE GPS ICON - WHENEVER -
June Kuwatani: NOPE -
June Kuwatani: that IS NEVER GOING TO HAPPEN -
June Kuwatani: I WILL NOT SPEND A DIME TO PURCHASE ANOTHER PHONE - OR BE PLACED ON A CONTRACT =
_Jennifer D: At this point I have provided you all the information available. As you are unwilling to purchase a new device and do not have the original for exchange.
June Kuwatani: THE NOKIA ASTOUND - is about THIS GPS NOT BEING ABLE TO MANUALLY DISABLE IT - IS ABOUT MY PHONE GOING OFFLINE - WHEN I AM IN A FULLY COVERED AREA -
_Jennifer D: There are no further options available.'
June Kuwatani: OH - HELL - HELL - NO
June Kuwatani: HOW DARE YOU EVEN SUGGEST THAT I PURCHASE ANOTHER DEVICE FROM NOKIA -
June Kuwatani: FROM TMOBILE
_Jennifer D: Thank you for choosing T-Mobile live chat as there is no further information available I will be ending this chat.
June Kuwatani: WHO THE HELL DO YOU THINK YOU ARE TO TELL ME OR EVEN SUGGEST TO ME - TO PURCHASE ANOTHER DEVICE - WHEN I CAN'T EVEN GET THE FRIGGIN ONE I HAVE TO WORK
_Jennifer D: Thank you for your time and I am sorry we could not resolve your concerns to your satisfaction.
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